Mtembezi Vacations Safaris Privacy Policy

Mtembezi Vacations Safaris Ltd is dedicated to securely storing and protecting your personal information and privacy. Our privacy policy is crafted to provide you with reassurance and confidence regarding the collection, utilization, and purpose of the information we gather. In essence, we only collect the essential personal data required for the booking process and affirm that no data will be shared or commercially sold. We are committed to maintaining the utmost currency of this policy.

In the interest of your quick reference, we have enumerated our positions on some critical privacy matters:

We unequivocally guarantee that your personal information will never be disclosed to any third party.
We pledge to abstain from sending you unsolicited emails (Spam).
If you choose to receive emails from us, you will have the option to opt-out at any time through our website.

Information We Collect

When you inquire with Mtembezi Safaris through our website, over the phone, or in person, we gather your information, including your full name, email address, phone number, and details about the holiday you want to take. This information is necessary to process a quotation and/or booking for you. We will not add you to our email newsletters unless you specifically choose to receive them. Your name may be shared with suppliers to secure accommodations during the inquiry process.

Upon signing up to receive our email newsletter through our website, we will ask for personal details such as your name, email address, and country of residence. By doing so, you allow us to provide you with the most relevant email newsletter. You can opt out of our email newsletters at any time using the unsubscribe link or by directly contacting Mtembezi Safaris. We will not share this information with any third parties.

When you make a booking with Mtembezi Safaris, you will need to fill out an online booking form. These forms collect information about you and any other individuals traveling on your booking, including but not limited to:

Contact information (Name, Email, Phone number, Address)
Travel preferences and interests
Payment information (credit card details, billing address)
Passport and Visa information

How We Use Your Information

We abstain from retaining financially sensitive data such as credit card numbers, bank details, or security numbers. It may be necessary for us to divulge some of your information to our partners, including hotels, lodges, and ground handlers. We only release information essential for completing the booking and ensuring the seamless execution of your safari.

We carry out booking processes, deliver travel services, correspond with you regarding your travel plans and preferences, provide tailored travel suggestions, process payments and invoices, and adhere to legal and regulatory obligations.

How We Protect Your Information

We institute a range of security measures to uphold the integrity of your personal information when you enquire. We provide access to a secure server, and all sensitive/credit information is conveyed using Secure Socket Layer (SSL) technology and subsequently encrypted in the database of our payment gateway providers. This data is accessible solely to authorized personnel with specific access privileges, who are obligated to maintain its confidentiality. Additionally, we conduct routine security assessments and testing to ensure consistent security.

Your Rights

As an individual, you have certain rights regarding your personal information. These include the right to:

Access and correct any personal information that an organization may have about you. This means you can request to see the information they have and ask for any inaccuracies to be corrected. Request the deletion of your personal information. In certain circumstances, you have the right to ask for your data to be deleted.

Object to the processing of your personal information. If you believe that your data is being processed unlawfully, you have the right to object to its processing. Request a copy of your personal information. You can ask for a copy of your data that is being processed by an organization.”

Changes to This Policy

Mtembezi Vacations Safaris may update this Privacy Policy as needed to comply with changes in the law. We recommend reviewing it periodically to stay informed about how your personal information is collected and used. Any changes to this policy will be posted on our website, in our brochure, or made available upon request. The version on our website will be dated to indicate when it was last updated.